Flower Delivery FAQs

1. Do you offer same-day delivery?

• Yes. We offer same-day flower delivery for eligible orders placed before the daily cutoff. Please see our delivery policy for current timing and service areas.

2. What is your return policy?

• Because flowers are perishable and each arrangement is handmade, we cannot offer standard exchanges or returns. If there is a quality concern, please contact us as soon as possible so we can help.

3. Can I track my order?

• When tracking is available, you will receive a tracking link by email or SMS after your order is dispatched.

4. What payment methods do you accept?

• We accept major credit cards, Mastercard, PayPal, and other secure payment options shown at checkout.

5. How do I care for my flowers?

• We include care instructions with each delivery. If you have questions about your arrangement, please contact us.

6. Can I include a personalized message?

• Yes. You can add a personalized message during checkout, and we will include it with your floral arrangement.

7. What areas do you deliver to?

• We deliver flowers in Oakville and nearby areas, including Milton, Mississauga, Burlington, Toronto, and Hamilton. Availability can vary by date and delivery address.

8. What happens if the recipient is not home?

• If the weather and location are suitable, we may leave the flowers in a safe place or with a concierge. If flowers cannot be safely left, we may contact you or the recipient to arrange the next step. Additional delivery fees may apply for rerouting or rescheduling.

9. Do you offer promotions or discounts?

• Yes. We occasionally offer promotions on select arrangements. Sign up for our newsletter or follow us on social media for current offers.

10. Can I cancel my order?

• If your selected delivery date is more than 48 hours away, we may be able to offer store credit or a refund minus transaction fees.
• Orders scheduled within 48 hours may already be processed or designed, so refunds are not available. In some cases, we may be able to change the delivery address.

If you need help, please contact our customer service team.