🌸 Bloom & Petals – Satisfaction Guarantee
At Bloom & Petals, we are committed to delivering fresh, high-quality flowers and excellent service.
Because all arrangements are handmade and flowers are seasonal, some variations in design, color, or flower types may occur.
Not Satisfied?
If you’re not happy with your order, please contact us as soon as possible so we can make it right.
📩 Customer Care is available 24/7 through our Contact Us form
Quality Concerns
If your order arrives:
- Damaged
- Wilted
- Or significantly different from what was ordered
Please contact us within 5 days of delivery.
Photo Requirement
- A clear photo of the arrangement is required
- The photo should show the full product and its condition
Claims without photos may not be accepted.
Resolutions
We may offer:
- Replacement
- Store credit
- Adjustment
Refund Requests
If a full refund is requested, the product may need to be returned.
This may include:
- Returning it to the florist
- Making it available for pickup
- Or following instructions provided by Bloom & Petals
We’re here to ensure you have a great experience with every order 🌸
