🌸 Bloom & Petals – Terms of Use

Welcome to Bloom & Petals. By accessing our website (www.bloomandpetals.com) or placing an order, you agree to the following Terms of Use. If you do not agree, please do not use our services.

1. About Us

Bloom & Petals provides floral arrangements and delivery services across Ontario and surrounding areas. These Terms apply to all users of our website and services.

2. Orders & Acceptance

• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel orders at our discretion
• In the event of pricing or product errors, we may correct or cancel the order and notify you

3. Pricing & Payments

• All prices are listed in Canadian Dollars (CAD) unless stated otherwise
• Taxes and delivery fees are applied at checkout
• Payment must be completed before order processing

4. Delivery Policy

• Delivery dates are estimates, not guarantees
• Delays may occur due to weather, traffic, or high demand

If the recipient is unavailable, we may:

• Leave the order in a safe place
• Deliver to a neighbour or concierge
• Reschedule delivery

Customers are responsible for providing accurate delivery details. Additional fees may apply for re-delivery.

5. Substitution Policy

Due to seasonal and regional availability:

• Flowers or containers may be substituted
• We maintain the same style, color, and value

6. Satisfaction Guarantee

If you are not satisfied:

• Contact us within 5 days of delivery
• Provide a photo of the arrangement

We may offer:

• Replacement
• Store credit
• Adjustment

Refunds may require return or confirmation of product disposal.

7. Use of Website

You agree not to:

• Use the website for illegal purposes
• Interfere with site functionality
• Copy or misuse content

We may suspend access for violations.

8. Intellectual Property

All content (images, logos, text, designs) is owned by Bloom & Petals and protected under Canadian and international copyright laws.
Unauthorized use is strictly prohibited.

9. User Content

If you submit reviews, photos, or messages:

• You grant us permission to use them for marketing
• You confirm the content does not violate any laws or rights

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Canadian privacy laws (including PIPEDA).

11. Limitation of Liability

To the extent permitted by law:

• Services are provided “as is”
• Bloom & Petals is not liable for:
  • Indirect or incidental damages
  • Delays outside our control

Our total liability is limited to the amount paid for the order.

12. Dispute Resolution

We aim to resolve all concerns quickly and fairly.

• Please contact us first for any issue
• Any unresolved disputes will be handled individually, not as part of a class action
• These Terms are governed by the laws of Ontario, Canada

13. Changes to Terms

We may update these Terms at any time. Continued use of our website means you accept any changes.

14. Contact Us

📧 bloomandpetalson@gmail.com
📞 647-204-2369

🌸 Our Promise

At Bloom & Petals, we are committed to delivering beautiful floral designs, reliable service, and a premium customer experience.